Exchange & Returns | Cultrsvn
Return &
Exchange Policy
If your original choice of item is not in stock we will issue you a Credit Note which can be used within 365 days of your original purchase.
Please note Cultrsvn does not cover any exchange costs, however we will be responsible for the cost of sending back your replacement only.
Please keep proof of all postage documents as Cultrsvn will not be liable for any lost items sent back.
For any other enquiries please email us at cultrsvn1@gmail.com
Please allow up to 24 hours for a response.
DEFECTS
Every garment is thoroughly checked before it is sent off.
A refund is granted to the customer if custom tags are not tampered with and if garment is in good condition (not damaged).
Each customer is entitled to 14 days upon receipt of garment for a refund. If passed the 14 day mark, refunds will be denied.
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Fill out the Contact Form and send an email to cultrsvn1@gmail.com stating the garment item name on the site with the order number.
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Please provide us with a description or a picture of the defect/damages
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Once we have received your new preferred size we will provide you with the address the garment needs to be sent back to.
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Once we have received your item we will inspect the garment thoroughly for any discrepancies.
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Please note we reserve the right to refuse any items sent back that have been worn and has had tags removed.
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Item(s) used, washed, or damaged will be sent back to the address listed on your order.
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Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or makeup stains.
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Once item passes inspection check, a refund will be issued within 7 days.
SIZING ISSUES
We want everything to fit you perfectly, but we understand the the right size may not always be chosen for this reason we offer an exchange policy for sizing issues within the first 7 days for Irish customers and 14 days for international customer.
Please refer to size guide.
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Fill out the Contact Form and send us an email at cultrsvn1@gmail.com stating the garment item name on the site, the size you ordered, the order number and the size you would prefer.
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Once we have received your new preferred size we will provide you with the address the garment needs to be sent back to.
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Once we have received your item we will check it has met all our requirements for exchanges and issue you with your preferred size and send this out to you.
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Please note we reserve the right to refuse any items sent back that does not adhere to our exchange policy.
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Item(s) used, washed, or damaged will be sent back to the address listed on your order.
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Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or makeup stains.
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If garment passes inspection check and exchanged will be offered to you.